@RealCart.com || Contact Us

RealCart
User
Manual

RealCart version 3
Re-defines E-commerce

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No boundaries, realize
your potential RealCart!

Contacting Us

<<<<< Email / Live Chat

For Non-Support related questions about our products click the link on the left. If we are here and not already helping someone else we will chat with you live. If we are not here you can send us an email using this link. Before sending email to RealCart.com you might want to check out our Terms of Use regarding Email and SPAM policies.

For all tech support issues click here.

Mailing Address

UPS/FedEx Address

For all tech support issues click here.

Have you emailed us but received no reply?

Have you requested assistance with Ask RealCart or via email but have not heard back from us? This does not happen all that often but it DOES happen. If you have sent us several emails or Ask RealCart requests but have not received a reply this is ALWAYS due to a problem with the email address you are using. Please try emailing us with a different address or contact us by telephone to supply us with an alternate address. Due to the volume of emails we must deal with on a daily basis it is not always possible for us to track you down in the event our replies to you bounce (become undeliverable).

Our Toll FREE Sales #

For Non-Support related questions about our products call

In the USA, Canada and Mexico:
SALES/Fax/Voice: 1.888.211.2999 (This number is NOT for tech support.)
This fax number is provided subject to our terms of use.
Live Assistance, Voice mail and facsimile.

Outside the USA:
SALES Office: 1.405.949.2999
Corporate offices/Sales Department
Facsimile Machine: 1.405.227.9482
This fax number is provided subject to our terms of use.

At any time during our outgoing announcement you can press one of the following options... Here is our touch-tone menu:

Press To talk to us live. (Say your name after the tone) We’ll be paged by our system.

Press To leave a voicemail message for our Sales Department.

Press To send a fax.

Press To leave a voicemail message for our Order Desk.

Press To reach our switchboard.

   If the switchboard is closed, or if we are all helping other customers, please press the following numbers:

   Press to leave a voicemail for Sales Department.
   Press to leave a voicemail for Billing Department.
   Press to leave a voicemail for Order Fulfillment.
   Press to leave a voicemail for Human Resources.

To talk to us Live, dial the above number, press [1], say your Name after the tone and HOLD a moment or two until we can connect to you.

Our system will begin ringing all of the staff members telephones. This may take up to a few minutes but usually not. Continue to hold while our system tracks us down.

(Hold as long as you want, we’re paying for the call)

For Fastest Technical Support Answers

In the Version 2 program click
the “Ask RealCart” button.

Use RealCart’s built-in support. We utilize the fastest means possible to provide technical support to our users. Utilizing the built-in technical support is 20 to 30 times faster and more accurate than telephone support.

We will reply to your tech support questions as quickly as possible during normal business hours.

If you cannot get RealCart to install or start up on your local PC

If you are unable to install the RealCart program on your local PC or if RealCart no longer runs on your local PC due to viruses or changes to your system please email our technical support department. If you are having some other problem NOT related to installing the RealCart Win32 program on your PC you MUST use the “Ask RealCart” system to obtain technical support. If you request tech support via this email address and your copy of RealCart WILL INSTALL on your LOCAL PC we will simply reply with a request for you to use the “Ask RealCart” system. There are no exceptions to this rule. The reason we insist that you use “Ask RealCart” is so that we may provide you with the quickest, most accurate assistance possible. For more information, please read this.